EU - Retouren

Refund policy

• You have 14days to return your order.

• All items must be returned in a box with original pouches, unworn, unwashed, with hygiene stickers intact, and in the same physical and odor-free condition as received.

• If you return 4items or more from your order, you will be charged 1 EUR per extra item.

• You can combine multiple orders into one return shipment.

• If you would like to exchange the size, please return the unwanted items and place a new order with a comment of your order number for an exchange. 

• Delivery Address and Contact Details: We cannot be held liable for the loss if your order is lost or not delivered due to an incorrect shipping address.

• Return shipping costs are the customer's responsibility.

• We are not responsible for items that are mistakenly returned to us. You may request to have your items sent back or a refund, but you will be responsible for any shipping costs incurred.

• We process returns and refunds within 5-10business days. 

• Refunds can only be issued to the original payment method. 

• All issued store credits are non-refundable. 

Due to strict health and hygiene regulations, swimwear returns are subject to inspection upon receipt. To ensure your return is eligible for a refund:

Try on over undergarments: Please keep your own undergarments on while trying items on.
Keep hygiene seals intact: Do not remove, stain, or alter the protective sticker.  Note: We reserve the right to deny refunds for items that show signs of wear or washing, or are missing their original hygiene seal.

Missing or Delayed Deliveries 

If your tracking states "delivered" but you cannot find your package, please check with household members/ neighbours and review courier delivery photos or GPS pins. If it is still missing, open a ticket in our Support Chat window within 3 days of the listed delivery date. We will open an official carrier investigation. A signed Declaration of Non-Receipt will be required from you to support the claim. Please note that we cannot issue replacements or refunds until the carrier officially concludes its investigation 

If you arrange an at-home courier collection instead of dropping your package off at a designated carrier access point using our label, any additional carrier pickup fees will be deducted from your refund.

Right of Withdrawal - EU Customers

• You have a legal right to withdraw from your purchase within 14 days from the date you received your order.

• To make it easy to exercise your right of withdrawal, we have a return portal at the footer of the page. You can also raise a ticket that you’d like to return or withdraw through our support chat.

• With these 2 functions, you can register the products you wish to return or withdraw from and receive instructions for the return. Once your request has been registered, we will send you an acknowledgment of receipt, instructions and a return shipping label. 

**Items with a hygiene seal or sticker that has been opened, removed, damaged or stained are not eligible for the 14-day right of withdrawal.