EU - Returns

Right of Withdrawal - EU Customers

• You have a legal right to withdraw from your purchase within 14 days from the date you received your order.

• To make it easy to exercise your right of withdrawal, we have a return portal at the footer of the page. You can also raise a ticket that you’d like to return or withdraw through our support chat.

• With these 2 functions, you can register the products you wish to return or withdraw from and receive instructions for the return. Once your request has been registered, we will send you an acknowledgment of receipt, instructions and a return shipping label. 

Refund policy

• The return must be registered within 14 days from the delivery date. (If you receive the order on Monday, Tuesday counts as DAY 1.)

• All items must be returned in a box with original pouches, unworn, unwashed, with hygiene stickers intact, and in the same physical and odor-free condition as received.

• If you return more than 4 items from your order, you will be charged 2 EUR per extra item.

• You can combine multiple orders into one return shipment.

• If you would like to exchange the size, please return the unwanted items and place a new order with a comment of your order number for an exchange. 

• Delivery Address and Contact Details: We cannot be held liable for the loss if your order is lost or not delivered due to an incorrect shipping address.

• Return shipping costs are the customer's responsibility.

• We are not responsible for items that are mistakenly returned to us. You may request to have your items sent back or a refund, but you will be responsible for any shipping costs incurred.

• We process returns and refunds within 5-10business days. 

• Refunds can only be issued to the original payment method. 

• All issued store credits are non-refundable. 

Because swimwear requires strict health protection controls, all refunds are subject to a successful quality and hygiene inspection upon receipt. We legally reserve the right to withhold or deny a refund if the inspection reveals that the item's value has been diminished (e.g., removed hygiene stickers, signs of wear, or washing). 

Please try on all swimwear pieces over your own undergarments. • Keep hygiene seals intact: We cannot accept returns of swimwear where the protective hygiene sticker has been removed or stained. 

Missing or Delayed Deliveries 

If your tracking states "delivered" but you cannot find your package, please check with household members/ neighbours and review courier delivery photos or GPS pins. If it is still missing, open a ticket in our Support Chat window within 3 days of the listed delivery date. We will open an official carrier investigation. A signed Declaration of Non-Receipt will be required from you to support the claim. Please note that we cannot issue replacements or refunds until the carrier officially concludes its investigation 

If you arrange an at-home courier collection instead of dropping your package off at a designated carrier access point using our label, any additional carrier pickup fees will be deducted from your refund.