Refund policy

It is the responsibility of the customer to understand the conditions and costs associated with returning an order. If you're not satisfied with your purchase, we aim to make the return process as seamless as possible.

1. Review Your Regional Policy

Return windows, shipping fees, and eligibility requirements vary depending on your shipping destination. Please select your region below to review the specific policy that applies to your order:

Region Policy Window Full Details
European Economic Area 14-day window View EEA Policy →
United States 14-day window View USA Policy →
International 14-day window View International Policy →

2. Start Your Return

Once you have reviewed your regional policy and ensured your items meet our hygiene criteria, click below to enter our interactive portal. You will need your Order Number and the Email Address used to place the order.

 Click here to Return Portal

All issued store credits are non-refundable.

Frequently Asked Questions

My tracking says "Delivered" but I haven't received my order. What should I do?

  1. Check around your property or secure delivery spots.

  2. Check with members of your household or immediate neighbors.

  3. Review the courier tracking details for any included delivery photos or GPS location pins.

If the package is still missing, please open a support ticket via our Support Chat window within 3 days of the listed delivery date. We will initiate an official investigation with the courier (reviewing scan data, GPS, and driver info). Courier investigations typically take 4–8 weeks. A signed Declaration of Non-Receipt will be required from you to support the claim. Please note that replacements or refunds cannot be issued while an investigation is actively pending.

Damaged or Faulty Items

CALASWIM bikinis are handmade and delicate. We highly advise you to inspect and try on your items immediately upon arrival. In the rare event that your order arrives damaged, please contact us immediately via our Support Chat window within 48 hours of delivery. Please provide your order number, a photo of the external packaging prior to opening, and clear photos of the item's condition so our team can resolve the issue swiftly.

Need further help?

If you have any additional questions regarding your return, please reach out to our team directly via our website Support Chat window.