All orders are processed within 1 to 2 business days and shipped from the Netherlands. (excluding weekends and holidays). You will receive another notification when your order has shipped.

We use UPS and DHL as our main couriers. Unfortunately, we cannot send to PO BOXES.

Shipping cost is included.

EU orders over €250

UK - orders over £300

Delivery

Customers are responsible for monitoring the tracking status and ensuring someone is available to receive the package. Through the tracking link, you also have the option to update the delivery address to an access point or provide pre-authorization for drop-off.

Will I pay for Taxes and Duties?

For international orders outside the European Union,  any customs fees or taxes that may be associated with the purchase from CALASWIM are the responsibility of the customer.  We do not have any control over any duties, customs and taxes levied by the country your order is being shipped to. We always recommend checking your country’s import rules before placing an order.

Shipping to Access Points

It is a customer responsibility to keep an eye for the tracking when the parcel arrives. Don't forget to pick up your orders at the Access Points. The Access Points usually hold your parcel from 3-5 working days. This depends on the locations. If the parcels return to us, the shipping charges will be deducted from the refunds.

We offer Shipping to most countries as per the below zones:

Shipping Zone:	Price	Countries:
Domestic	€7.95	Netherlands
EU 1	€8.95	Belgium, Germany, Luxembourg
EU 2	€10.95	Austria, Czech Republic, Estonia, France, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain
EU 3	€12.95	Andorra, Armenia, Bulgaria, Belarus, Croatia, Cyprus, Denmark, Finland, Greece, Hungary, Iceland,   Malta, Serbia, Sweden.
	€10.00	Iceland, Norway, Switzerland, The United Kingdom

My tracking says "delivered" but I have not received an order. What should I do?

1. Check with your household members or neighbours.
2. Check the details from the courier tracking (photo or GPS maybe included)
3. Look around your property or safe spot

Still missing? Contact care@calaswim.com within 3 days of the delivery date.

We’ll open an investigation with the courier. This usually takes 4-8weeks by delivery services.

A signed declaration form from a customer is required to support the claim. Unfortunately, replacements or refunds cannot be issued during the investigation.

Cost of Shipping (Insurance):

The cost of insurance is included with your order however is non-refundable in the event of the return part of the order or the entire order, as per the chart below:

Order Value	Cost of Insurance
€ 0-400	No additional cost
€ 401- and over	€ 10.00

However, we are not responsible for any packages stolen after delivery.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number. Please allow 48 hours for the tracking information to become available.

If you have any further questions, please don't hesitate to contact us at care@calaswim.com

All orders are processed within 1 to 2 business days and shipped from the Netherlands. (excluding weekends and holidays). You will receive another notification when your order has shipped.

We use UPS and DHL as our main couriers. Unfortunately, we cannot send to PO BOXES.

Shipping cost is included over €350

We ship worldwide, including Australia, the United Kingdom, Switzerland, and many other countries.

Please proceed to checkout to view your calculated shipping rate.

Delivery

Customers are responsible for monitoring the tracking status and ensuring someone is available to receive the package.

Will I pay for Taxes and Duties?

For international orders outside the European Union,  any customs fees or taxes that may be associated with the purchase from CALASWIM are the responsibility of the customer.   We do not have any control over any duties, customs and taxes levied by the country your order is being shipped to.

Shipping to Access Points

It is a customer responsibility to keep an eye for the tracking when the parcel arrives. Don't forget to pick up your orders at the Parcel Points. The Parcel Points usually hold your parcel from 3-5 working days. We are not responsible for the parcels that are accidently return to us.

We offer Shipping to most countries as per the below zones:

Shipping Zone:	Price	Countries:
Australia	€30.00	Australia (DHL)
UK	€10.00	United Kingdom
Switzerland	€10.00	Switzerland
International	€30.00	Rest of the World

My tracking says "delivered" but I have not received an order. What should I do?

1. Check with household members or neighbours.
2. Check details from courier tracking.
3. Look around property.

Still missing? Contact care@calaswim.com within 3 days of delivery date.

We’ll open an investigation with the courier. This usually takes 4-8weeks by delivery services.

A signed declaration form from a customer is required to support the claim. Unfortunately, replacements or refunds cannot be issued during the investigation.

Cost of Shipping (Insurance):

Order Value	Cost of Insurance
€ 0-400	No additional cost
€ 401- and over	€ 10.00

However, we are not responsible for any packages stolen after delivery.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number. Please allow 48 hours for tracking info to appear.

If you have any further questions, please don't hesitate to contact us at care@calaswim.com