Int - Returns

We accept returns for exchange or store credit only. As a small business with limited inventory, all bikinis are handmade with care, which is why we are unable to offer refunds at this time. 

  • The return must be registered and sent within 14days from the delivery. date.  (If you receive the order on Monday, Tuesday counts as DAY 1.)

  • All items must be returned in their original packaging, including the original box and pouches, and must be unworn, unwashed, and have all hygiene stickers intact.

  • All items must be in the same physical condition, free of makeup stains, pet hair, and perfume or other odor.

  • If you would like to exchange the sizes, please place a new order and return the unwanted items.

  • Delivery Address and Contact Details:  We cannot be held liable for the loss if your order is lost or not delivered due to incorrect shipping address.

  • Return shipping costs are the customer's responsibility.

  • The cost of shipping your order is non-refundable. 

  • We are not responsible for items that are accidentally returned to us. You may request to have your items sent back again, but you will be responsible for the shipping cost incurred.

  • Please drop off your returns at the designated access points. If you request a collection, the pickup charges will be deducted from your refund.

  • It can take 5-10 working days to process your return orders.

If I return an entire order, will I get a full refund?

We are sorry to hear that you did not like the items. 

We will refund you the amount minus the shipping cost that's included. 

For international orders, we also deduct any incurred taxes, duties, and handling fees.

How much is the return shipping cost if using our return label?

 Switzerland €15
The UK €15
International €30

 


We are not responsible for any packages stolen after delivery. In the even of thefts and stolen packages, we recommend contacting your local police for assistance.

 

 

If I still send the return back after 14-day delivery date, what will happen to my late returns?
Please do not send the return back to us if you missed the deadline of 14-day delivery date. Your return will be rejected and you will have to arrange your package back to you at your cost.

 

Damaged items:  Bikinis from Calaswim are handmade and delicate. Please handle with care. We advise you to check and try the bikinis straight away. In the event that your order arrives damaged in any way, please email us within 48hours at care@calaswim.com with your order number and a photo of the packaging prior to opening and the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. The return must be within 14days from the delivery date. 

 

For hygiene considerations, According to the European Consumer Centre Netherlands: Swimwear is in the category of products where returns are not mandated for hygienic reasons.  However, we understand that buying online is a big challenge due to varying body types and sizing.  In an effort to enable returns, we provide hygiene stickers in our items. In addition we request that you remain considerate and try on all swimwear over your underwear. 

 

 

If you have any further questions, please don't hesitate to contact us at care@calaswim.com